Abstract

Application of knowledge management on the Internet is increasing. This is because the Internet offers new opportunities to use the knowledge assets, defining new types of knowledge assets, and spread even outside the organization. On the Internet itself now appears social media as a system of Internet-based knowledge sharing. Social media itself is nothing new, but now has changed into enabling more interactions in a more interactive ways and the number of the users has increased more then ever. The results showed knowledge management and social media have almost the same components. This allows the role of social media on the application of knowledge management, such as a collaboration tool with a clear business objective.

So, here it is and tell me what do you think about it.

Role of Social Media Applications On the Internet In Knowledge Management Process

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What drived company from the past up until now:

Cost (70′s) –> quality –> speed –> creativity (21st century)

This is why knowledge management is important. Because it can drive creativity and as a repository of it.

Industrial economy (commercial products) –> knowledge economy(service and expertise)

These two will be a business outcome to the company.

Some new customer expectation includes:

• customized or even personal product, almost a unique one for each customer
• multipurpose product and service
• practical and easy

From the 5 P of knowledge management the most difficult one is people because it is the most difficult aspect to deal with.

The most important point from the effective knowledge culture is openess, honesty, and concern for others is encouraged because this can drive all the other point.

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